Fetch & Co. FAQs

Most orders arrive within 1-3 weeks. You get a tracking link by email the moment your order is on its way, so you can follow it the whole way to your door. Orders inside the United States are usually at the quicker end of that range, and international orders can take longer if they are held in customs.

Nothing. Shipping is free on every order, with no minimum spend and no fee added at checkout — the price on the product page is what you pay.

Yes — we ship free to 49 countries across North America, Europe, the UK, Asia Pacific, the Middle East, Latin America and South Africa. Everything is priced and charged in US dollars. If your country is not listed at checkout, get in touch and we can often add it.

Orders inside the United States never have duties. For international orders, your own country may charge import duty or tax on arrival. That is set by your government, is not included in our price, and is paid by the recipient.

Once your order ships, you'll receive a confirmation email with a tracking number. You can also check your order status anytime through your account dashboard.

We pick items based on a real everyday problem they solve for dogs and cats — hydration, grooming, comfort, or play — and we check build quality and reviews before adding anything to the store.

Contact us as soon as possible after placing your order. If it hasn't shipped yet, we'll do what we can to update or cancel it. Once it's on its way, our standard 30-day return policy applies.

Email us with your order number and a photo of the item — we'll sort out a replacement or refund.

Care instructions are included on each product page. When in doubt, follow any guidance included with the item or contact us for help.